Shipping policy

Order processing

Every order is fulfilled by our US-based fulfillment partner and typically takes 2–5 business days to process before it ships. Orders placed on weekends or US federal holidays begin processing the next business day.

You will receive an order confirmation email after checkout and a separate shipment confirmation email with tracking once your package leaves the fulfillment center.

Shipping method and cost

Standard shipping is free on every eligible order. Orders ship through USPS and normally arrive within 2–4 business days after shipment.

The transit estimate does not include the 2–5 business day processing window. Carrier estimates are not guarantees. We do not currently offer an express shipping option.

Where we ship

We currently ship to the 48 contiguous US states and Washington, DC.

We do not ship to Alaska, Hawaii, US territories, APO/FPO/DPO or other US military addresses, or international destinations. Checkout will not accept an address outside our current service area.

Tracking

Every order includes tracking. We email the tracking number and link when the package ships. Please allow up to 24 hours for the carrier's first scan to appear.

Address accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. Orders begin processing quickly and cannot be canceled or changed after placement.

If you notice an address mistake, email support@tryprotokode.com immediately. We may attempt to correct the address if fulfillment has not started, but a correction is not guaranteed. We cannot reroute a package after shipment.

If a package is returned because the supplied address was incorrect, incomplete, or undeliverable, a new shipping and handling charge may apply before reshipment.

Delays and missing packages

Carrier delays, severe weather, holidays, and peak-season volume can affect delivery times.

If tracking shows no movement for several days or a package has not arrived by its estimated delivery date, email support@tryprotokode.com promptly with your order number.

To remain eligible for a replacement or refund review, contact us no later than 30 calendar days after the estimated delivery date. We will review the available tracking information and open a claim with our fulfillment partner or carrier when appropriate. Confirmed eligible losses are normally remedied with a free replacement.

Contact

PROTOKODE / M3K Expeditions LLC
1914 Thomes Ave Ste 2 #3393
Cheyenne, WY 82001, United States
Email: support@tryprotokode.com
Website: tryprotokode.com